These Terms and Conditions (“T&C”) are between You (“buyer” or “user”) and Virtual Vendors Pte Ltd, consists of the most recent versions of the terms and conditions as stated on its website found on URL https://Fbrand.com.sg Virtual Vendors Pte Ltd reserves the right, in its sole discretion, to change, modify, add, or remove all or part of these Terms, including but not limited to any term, applicable fee, policy, or guideline, at any time without notice or acceptance by You. Regardless of whether Virtual Vendors Pte Ltd has provided individual notice, Your continued use of the Fbrand.com.sg website will constitute Your acceptance of such changes. It is Your responsibility to check regularly for changes to the Terms and ensure that any contact information You provide to Virtual Vendors Pte Ltd is updated and correct.
BY COMPLETING THE REGISTRATION PROCESS (“Registration Process”), YOU: (a) agree to be bound by these Terms and, (b) represent and warrant that, if You are an individual, You are 18 years old or older or, if you are an entity, that You are a corporation, partnership, or other legal entity duly formed (and incorporated if applicable) in good standing where required to do business with all legal authority and power to accept these Terms; (c) agree to provide true, accurate, current, and complete information in the Service registration form, including billing and payment-related information and other account information (all together, the “Account Information”), and agree to maintain and update this information to keep it true, accurate, current, and complete. IF YOU DO NOT ACCEPT AND AGREE TO THESE TERMS AND ALL THE CONDITIONS STATED HEREIN, DO NOT COMPLETE THE REGISTRATION PROCESS. With the user’s completion of Registration, Virtual Vendors Pte Ltd agrees to the following terms and conditions: – That all the information you entrust to Virtual Vendors Pte Ltd shall at no time be divulged to any third party unless with the buyer’s expressed written consent.
- SHIPPING / GENERAL INFORMATION
Shipping and handling fees, duties, taxes and fuel charges are not included in the purchase price.
Buyer agrees to pay for any duties and taxes that may arise in the importation of the products bought on Fbrand.com.sg
Buyer agrees to pay for the door-to-door shipping costs using any of the following methods at the discretion of Virtual Vendors Pte Ltd: 7-10 working days excluding weekends and public holidays (within Singapore); 10-14 business days (overseas).
* Buyer agrees that these transit time quotes are mere estimates only as provided by the service provider and solely within the control of the service provider.
Buyer has the option to purchase additional insurance for the goods purchased. These shall be added on to the purchase price and shipping costs. Buyer is responsible for claiming insurance directly with the service provider mentioned in clause 2, in the unlikely event that the purchased goods were lost and damaged while in transit care of the service provider.
For orders exceeding 10 pieces in quantity, we will tabulate the total payment including shipping charges, and will inform you through your email account.
Buyer absorbs Fbrand.com.sg of any cost, financial or otherwise, resulting from the delay or damage of the purchased items shipped via the service providers.
Virtual Vendors Pte Ltd shall provide the tracking number of all purchased goods within 1 working day after turning over the purchased items to the service provider.
Virtual Vendors Pte Ltd shall dispatch all purchased items within 3 working day upon receipt of cleared payment.
Virtual Vendors Pte Ltd reserves the right to refuse shipment to any country worldwide, based on the service provider’s limitations and restrictions.
III. PAYMENT INFORMATION
All purchased items must be paid through Shopify accepted payments gateway or Paypal Express Checkout.
Virtual Vendors Pte Ltd shall only dispatch purchased items within 1 working day upon receipt of cleared payment.
If payment is put on hold by the buyer through PayPal for any reason whatsoever upon dispatch of the purchased items, Virtual Vendors Pte Ltd will report the buyer for fraud through PayPal and local and international government authorities.
Virtual Vendors Pte Ltd reserves the right to accept payments only from confirmed PayPal addresses. If any payment by any unconfirmed PayPal address goes through, Virtual Vendors Pte Ltd reserves the right to hold on to these funds until PayPal agrees to reverse these payments to the proper and authorized party without any charges to Virtual Vendors Pte Ltd.
Once the buyer places an order for reservation and payment through PayPal (www.paypal.com) is not made within three (3) CALENDAR days, the order shall be automatically cancelled and open for purchase for other buyers.
- RETURN AND EXCHANGE POLICY
International orders are eligible for return ONLY. Customers are to note that they shall bear the courier charges when returning the items to Virtual Vendors Pte Ltd; parcels are to be traceable by a registered tracking ID and we are not responsible for the loss of items prior receiving the return parcel. Value of the items will be refunded as cash after deducting the admin and handling fee of 20% fee on price paid per item, upon receiving the returned item(s).
All sales are final. We take utmost care in the products we carry and pack for your convenience. Virtual Vendors Pte Ltd will provide one-time free exchange policy for all local orders if the item(s) sent is incorrect, defective or wrong size and reimbursement of postage via bank transfer or in terms of cash.
All sale and clearance items of 50% off and above are not exchangeable nor refundable.
For all item(s) excluding sale and clearance items above 50% off that are not to buyer’s liking due to the fitting, design or colour, Virtual Vendors Pte Ltd will only provide a return policy in a form of Fbrand online store voucher equal to the value paid for the item(s), which is also to be done in a case-by-case basis.
Only full priced item(s) are valid for a refund and item(s) must be returned to us via postage or dropping them at our office. The refund will be processed via the payment method used for the order
All pieces within the same order must be consolidated and returned as one, any subsequent returns of the same order made after the first, will not be entertained.
Item(s) is to return within 14 working days from date of delivery and returns without confirmation by Virtual Vendors Pte Ltd will not be entertained.
Item(s) approved for exchange and return should be returned via trackable mode of delivery.
Shipping charges for returning and sending exchanged item(s) back to your shipping address have to be borne by you.
- Mail the parcel to:
Virtual Vendors Pte Ltd
61 Bukit Batok Crescent, #04-01F Heng Loong Building S’pore 658078
Virtual Vendors Pte Ltd reserves the right to reject returns if the item(s) received is in an unsuitable condition and incomplete – worn out, washed, altered, stained, missing tag, pieces, accessories and packaging.
All other prevailing return policy applies. Certain products are not liable for exchange and return due to hygiene purposes such as bra tops and bra paddings.
The Management of Virtual Vendors Pte Ltd reserves all rights to change the terms & conditions without prior notice and in assigning any valid reason.
Actual colors may look slightly different than screen colors. The Management of Virtual Vendors Pte Ltd reserves all rights to accept or reject any sales order, without prior notice or assigning any valid reason.