Shipping and Delivery

Shipping within Singapore

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All packages are shipped from our Singapore office via NinjaVan, unless otherwise stated.

Please take note that delivery lead times are just an estimate and they do not include internal order processing time of 1-2 working days.

Mode of Delivery	Ninja Van Standard Courier	Ninja Van Express Courier	Ninja Collect
Cost	SGD3.50 (flat)	SGD4.50 (flat)	SGD2.50 (flat)
Tracking	Yes	Yes	Yes
Delivery Lead Time	1-3 working days	1-2 working days	1-3 working days
Doorstep Delivery	Yes	Yes	No
Weight Limit	4 kg	4 kg	4 kg

 

For packages above the weight of 4 kg, the rates are as follows:

NinjaVan Rates and Lead times	Small (<4kg / 80cm)	Medium (<10kg / 120cm)	Large (<20kg / 200cm)	Extra Large (<30kg / 300cm)
Standard and Collect (1-3 working days, anytime)*	SGD 3.50	SGD 5.00	SGD 8.00	SGD 15.50
Express (1-2 working days, anytime)*	SGD 4.50	SGD 6.00	SGD 9.00	SGD 16.50

(Last updated: June 2022)

 

Once your Order status has been updated to ‘DISPATCHED’, you may track your package with the tracking number provided to you via email. You can also log in to your Account’s Order History to retrieve the tracking number.

NinjaVan delivers to all areas in Singapore mainland except for Jurong Island.

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To schedule a re-delivery, you can contact NinjaVan at +65 6602 8271, send them a message via https://www.ninjavan.co/en-sg/contact-us/ or email support@ninjavan.co. Please check your junk/spam mailbox before contacting Ninja Van, if you have not receive any delivery failure message from NinjaVan.co.

Re-delivery charge will apply after a 3rd failed delivery attempt.

We will not be liable for incorrect or incomplete address provided by the customers, and order may be subjected to top-up for re-delivery.

 

Self Pick-up (within Singapore)

If you prefer to self pick-up your merchandise instead of having them mailed out, you may do so at our main office.

61 Bukit Batok Crescent, #04-01F Heng Loong Building S’pore 658078

Please ensure that we have acknowledged your pick-up appointment before making your way down so as to ensure that your order is ready for collection.

Any transport expenses incurred for the pick-up will not be reimbursed. As such, please only select the option of Self Pick-up if you are comfortable with traveling to our office at your own expense.

 

Ninja Collect (For Singapore Orders Only)

You can now opt for a flexible self-collection option where you can pick up your package at 46 locations island-wide through our delivery partner, Ninja Van. For more details regarding this service, please visit https://collect.ninjavan.co

Ninja Collect | Step-by-step Instructions

1. Select a collection point from the map provided and copy the generated address and postal code.
2. Ensure your parcel sum of dimensions (length + width + height) does not exceed 80cm. Also ensure that no Cash-on-Delivery (COD) is required for the order.
3. Visit https://collect.ninjavan.co
4. Select a collection point from the map provided and copy the generated address and postal code.
5. Paste this information as your “Delivery Address” during checkout.
6. Simply confirm your purchase and you’re good to go!
7. You should receive a ‘Verification Code SMS’ when your parcel is ready for pick-up.