FAQs

Is it safe and secure to shop online?

When you buy from us, you enter your payment details directly into the payment provider’s system. F brand never sees your payment details, only whether or not your purchase has been approved.

How do is use a promo code?

Simply enter the promotional code in the provided field of your shopping cart. Click “APPLY COUPON” and your order will be adjusted.

Do I need an account to browse and buy?

You don’t need an account to browse. You do need one to buy. If you don’t have one, you will be prompted to create one at the landing page.

How does sizing work?

F brand has its size chart with measuring guide. Click “Size Guide” at our sitemap section.

ACCOUNT INFORMATION

How do I create an account?

On the right top of your screen click on “REGISTER” and fill-up those required information to create an account.

Do I need an account to browse and buy?

You don’t need an account to browse. You DO need one to buy. If you don’t have one, you will be prompted to create one at checkout.

I am having problem logging in?

Check that your password is correct. If you have forgotten your password, you can reset it using the ‘FORGOTTEN PASSWORD’ link within the ACCOUNT LOGIN form. Any other problem, please contact us and we will do all we can to help you.

How can I view my orders?

After logging in click on ‘VIEW YOUR ORDER HISTORY’ under ‘MY ORDERS’ section.

TECHNICAL & SECURITY

How secure is using my credit card?

Buying from Fbrand is as safe as the safest place on the internet.When you buy from us, you enter your payment details directly into the payment provider’s system – an internationally recognized payment provider with world class security and fraud detection capabilities. Fbrand.com.sg never sees your payment details, only whether or not your purchase has been approved.

Do you sell my details to anyone?

Absolutely not. Your details are kept private between you and F brand only.

SHIPPING & DELIVERY

Do I have to pay taxes and duties?

Yes. As taxes and duties are applied by your local customs authority. Our international shipping rates does not include any taxes and duties that may be imposed by your customs authority.

How are my purchases shipped?

We use professional courier to make sure the purchased items are shipped to your doorstep. These companies are logistics experts and ensure the quickest delivery of your purchases.

How long does it take to receive my order?

Refer to Shipping and Delivery

Where do you ship from?

Our warehouse is based in Singapore which is a regional hub.

Can I track my order?

Yes. For all local orders with standard delivery & for all shipments outside Singapore. Once your purchase has been processed and is about to leave our warehouse, you will receive an email confirmation with a tracking number. Use this to check on the status of your purchase at any time.

Additionally, no tracking for local orders with shop self-collection method.

Is my shipment insured?

We do not provide insurance at this time.

How can I pay for my purchases?

We accept all major credit cards including Visa, Master Card and Paypal.

How do I know how much tax and duty I will have to pay?

Customs taxes and/or duties are imposed by your country, not us. It is completely out of our control as to what these charges are and if you will be charged. Please contact your local customs office to find out before placing your order.

Are my credit card details secure?

F brand never sees your credit card details. You will complete the check out and enter your payment details directly into a hosted secure page which uses standard SSL encryption. The third party bank will then tell us whether the payment has been approved and your purchase is complete.

When will payment be taken?

All payments are taken as you check out.